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1. Will this affect my internet service delivery?

There will be no disruption to your internet service delivery through the transition to another provider.

2. Do I need to initiate a move to a different provider?

Currently any customers that do not move to another provider will be transitioned to an alternative provider on September 1st, 2022 automatically. You are welcome to choose another provider at any time, however. If you do decide to choose an alternate provider, please notify us by sending a message to net_service@rbc.us

3. When is the transition taking place?

Visionary will continue to support current customers until October 1st, 2022. At that time Rio Blanco County will take over support for your account, and you will be notified when that happens.

4. Where do I make payments after the transition?

After the transition, you will receive payment instructions for your new provider.

5. Who do I call for technical support?

You may continue to call Visionary until September 1st. After that you will need to call your assigned provider.

6. What service providers are currently active on the Rio Blanco Broadband network?

Currently Cimarron Telecommunications and Visionary Broadband are active providers on the Rio Blanco Broadband network. Rio Blanco County recently released an invitation for Letters of Interest to gauge interest from other providers.

(Updated 2022-06-01)